Unitel Voice Review

Introduction

Selecting a reliable business phone system is a crucial decision for any organization. You want a solution that lets you stay connected with clients, coordinate with your team, and project a polished brand image without piling on expenses or technical headaches. Unitel Voice positions itself as a virtual phone service built specifically for entrepreneurs and small businesses that need professional communication tools without the complexity of traditional PBX systems.

Unitel Voice is a cloud‑based system running over Voice over Internet Protocol (VoIP). This means your calls travel over the internet rather than through landlines, reducing costs and opening the door to advanced features like call routing, voicemail to email, and mobile app access. With Unitel Voice, you can secure a toll‑free or local business number and manage calls from anywhere using your existing devices.

This comprehensive review explores how Unitel Voice works, its feature set, pricing structure, strengths and limitations, and where it fits within the wider market of customer communication tools. By the end, you’ll have a clear understanding of whether this service meets your organization’s needs and how it compares to competing platforms.

Unitel Voice delivers professional communication by combining cloud technology with virtual PBX capabilities. When you sign up, you select a local or toll‑free number to represent your business. The service routes calls through Unitel Voice’s servers and connects them to your devices via the internet, ensuring that your personal number stays private.

Because Unitel Voice is built on VoIP technology, there’s no need for on‑site hardware. You simply download the mobile or desktop app, configure your extensions, and start making and receiving calls. The system uses data centres and carrier partners to maintain call quality and reliability. If your internet connection is strong, voice clarity is on par with traditional phone lines.

Key components of Unitel Voice’s architecture include:

• Virtual PBX: A software‑based private branch exchange that manages extensions, call routing, auto attendants, and voice menus without physical equipment.
• Softphone apps: Apps for iOS, Android, Windows, and macOS allow you to place calls, send texts, and manage voicemails from any device.
• SIP integration: The service supports Session Initiation Protocol (SIP) so you can integrate third‑party VoIP phones or softphones if you prefer hardware handsets.
• Cloud infrastructure: Redundant data centres handle call routing and storage, while encryption safeguards voice data and ensures compliance.

This combination makes Unitel Voice flexible and scalable. You can run your entire business phone system from your smartphone or add desktop softphones and desk phones if your team prefers physical handsets. Since everything is configured in the cloud, adding new users or changing call flows takes minutes rather than weeks.

Key Features of Unitel Voice

Unitel Voice packs a variety of features designed to help small businesses present a professional image and streamline communication. Below are the most notable capabilities and how they benefit your organization.

Virtual PBX and Call Routing

A standout feature of Unitel Voice is its virtual auto attendant. When customers call your business number, they hear a professional greeting and can choose from multiple extensions. You can route calls to individuals, departments, or even external numbers based on time of day or business hours. Call announcement lets you know which extension a caller selected before you answer, helping you prepare for the conversation.

Other call management tools include:

• Unlimited call handling: All plans allow an unlimited number of incoming calls so customers never hear a busy signal.
• Call forwarding and ring groups: Forward calls to one or multiple phones to ensure someone always answers. Ring groups allow several phones to ring simultaneously or in sequence.
• Call scheduling: Set business hours so calls outside of working times are automatically routed to voicemail or a different greeting.
• Call blocking: Keep spam or unwanted calls from interrupting your workflow.

These functions help your business appear organized and responsive even when your team is dispersed or working remotely.

Voicemail and Fax Management

Unitel Voice offers voicemail to email and fax to email capabilities, which are essential for modern teams. When a caller leaves a voicemail, the system sends an audio file to your inbox so you can listen without dialling in. You can also receive and send faxes directly from the interface; faxes are delivered as PDFs, and outgoing faxes can be uploaded in common document formats.

For businesses that still rely on faxing, such as healthcare providers, legal firms, or government contractors, this digital approach reduces clutter and keeps communication centralized. Plus, the ability to manage voicemails and faxes alongside calls streamlines your workflow.

Collaboration Tools and Team Messaging

The Office and Office‑Max plans include collaboration tools to improve internal communication. These plans introduce a presence indicator so you can see when colleagues are available, in a meeting, or away. They also add team messaging, allowing you to send instant messages or share files within the Unitel Voice app. Files can be dragged and dropped into chats, and messages can be targeted to individuals or group chat rooms.

For distributed teams, these features support quick decision‑making and reduce the need to switch between apps for internal communications. You can discuss customer inquiries, share documents, and coordinate schedules without leaving the phone system interface.

Mobile and Desktop Apps

Unitel Voice provides dedicated apps for iOS and Android devices, along with desktop softphones for Windows and macOS. The mobile apps let you make and receive calls using your business number, send and receive text messages, and check voicemail. Unique ringtones distinguish business calls from personal calls so you know when to answer professionally.

The desktop app offers a full softphone experience, including the ability to use a headset or microphone, manage call flows, and access call logs. Desk phone support is available for those who prefer physical handsets, and the service integrates with SIP‑compatible phones.

These apps ensure that you remain reachable whether you’re at your desk, working from home, or travelling. They also make it easy to transition between devices mid‑conversation without dropping the call, a crucial feature for modern hybrid work environments.

Call Analytics and Reporting

Understanding call patterns and performance is key to improving customer service. Unitel Voice includes call logs and basic analytics that show you call volume, duration, and outcomes. You can view call history by extension, date, or caller, making it easier to track who handled which interactions.

While the analytics are straightforward compared to enterprise platforms, they provide enough insight to monitor staff performance and identify call spikes or trends. You can export call reports to spreadsheets for further analysis or integrate them into your CRM if the system allows.

Security and Compliance

Security is a priority for any business phone system. Unitel Voice secures calls with encryption protocols, ensuring that voice data remains confidential during transmission. The service stores data on secure servers and follows industry‑standard best practices to prevent unauthorized access.

For businesses operating in regulated industries, such as healthcare, legal services, or finance, knowing that your communications are protected helps maintain compliance and trust. Unitel Voice doesn’t currently offer video calling, but its focus on voice, text, and fax channels keeps the platform streamlined and stable.

Every communication platform has strengths and weaknesses. Understanding both sides helps you make an informed choice. Below are the main advantages and disadvantages of Unitel Voice.

✅ Strengths

• Affordability: With plans starting at $9.99 and unlimited users available for a flat fee, Unitel Voice is budget‑friendly compared to many competitors. There are no hidden fees or long‑term contracts.
• Easy Setup: The service emphasises simplicity. You can select a number, configure call flows, and start taking calls within minutes. Professional setup assistance and free concierge services help you get started quickly.
• High Call Quality: VoIP calls are clear and reliable when you have a stable internet connection, and the platform’s infrastructure minimises latency and dropouts.
• Comprehensive Features: Despite its simplicity, Unitel Voice includes numerous PBX features—auto attendants, call routing, voicemail to email, faxing, and more—that give small teams the polish of larger organisations.
• Unlimited Plan: The Unlimited plan allows unlimited users and minutes for one flat price. This is rare among virtual phone providers and offers significant value for growing teams.
• Free Voice Talent Studio: You can record professional greetings yourself or have Unitel Voice’s voice talent studio produce them for free, lending your brand a polished introduction.
• USA‑Based Support: Customer support is available 24/7 through multiple channels and is based in the United States, which many users appreciate for responsiveness and clarity.

❌ Weaknesses

• Limited Integrations: Compared to larger platforms, Unitel Voice offers fewer integrations with CRM and ERP systems. Businesses needing advanced workflows may find this restrictive.
• Basic Analytics: Call reporting is functional but lacks the depth found in enterprise platforms. Deeper insights may require exporting data or using external tools.
• No Video Conferencing: Unitel Voice focuses on voice, SMS, and fax. If you require integrated video meetings, you’ll need a separate tool.
• Outdated Interface: Some users mention that the user interface feels dated and unintuitive. Although functional, it may take time to learn, and the mobile app isn’t as feature‑rich as the desktop version.
• Limited Customisation: Advanced call routing and workflow customisation options are more limited than in premium platforms. Businesses with complex call handling requirements may need more flexible systems.
• Cancellation via Chat or Email Only: To cancel your service, you must submit a request through a chatbot or email. There’s no option to cancel via the dashboard, which some users find inconvenient.

Unitel Voice offers straightforward plans tailored to different business sizes and communication needs. Each plan includes one local or toll‑free number, and you can add additional numbers for a nominal fee. Pricing is flat rate, so you know exactly what you’re paying each month.

All plans include core PBX features such as call routing, voicemail to email, auto attendants, call scheduling, and call logs. The Start‑Up plan is ideal for solopreneurs and micro‑businesses that need professional call handling with limited minutes. The Unlimited plan removes minute and user limits, making it attractive for growing teams. Office adds collaboration tools and desktop softphone support, while Office‑Max scales the same features to larger teams.

Adding extra numbers costs around $5 per month, and additional users on Office plans cost about $9.99 each. The company also offers a 30‑day risk‑free trial so you can test the service before committing. Importantly, there are no contracts or cancellation fees, giving your business flexibility as it evolves.

User reviews paint a largely positive picture of Unitel Voice, particularly praising its customer service, affordability, and ease of use. Many small business owners note that the ability to separate personal and business calls with a dedicated number helps them maintain a professional image. Entrepreneurs appreciate being able to work remotely or travel abroad while still using their business line, thanks to the mobile app.

Here are common themes from user feedback:

• Excellent customer service: Several reviewers highlight Unitel Voice’s support team as responsive, friendly, and willing to walk customers through setup and troubleshooting. The concierge service that helps you configure the system and record greetings is mentioned frequently.
• Quick setup and low learning curve: Users generally find the system easy to configure, with intuitive call flows and straightforward user management. Those who aren’t tech‑savvy appreciate the assistance provided during onboarding.
• Value for money: Many customers are budget‑conscious startups. The affordable pricing and absence of long‑term contracts are major selling points. The Unlimited plan’s ability to add users without increasing the price stands out.
• Quality calls and reliable service: Customers often report clear voice quality and minimal downtime. Even remote teams can maintain consistent communication.
• Room for improvement: Some users note that certain interfaces feel outdated, and the desktop version can be slow to load. A few mention that cancelling via chatbot or email is inconvenient. Others wish for deeper integration options and more advanced analytics.

Overall, user sentiment suggests that Unitel Voice succeeds at delivering reliable, cost‑effective VoIP services while leaving room to modernize its interface and expand integrations.

While Unitel Voice isn’t known for an extensive ecosystem, it does offer essential integrations and compatibility features that meet the needs of most small businesses.

• SIP Phone Compatibility: You can connect SIP‑compatible desk phones and softphones, giving you flexibility if you prefer traditional hardware. This is especially helpful for teams that want a mix of physical and virtual devices.
• API and CRM Integrations: Official integrations are limited. Unitel Voice focuses primarily on call management within its own platform and does not offer native integrations with major CRM systems out of the box. However, some third‑party tools and middleware can connect it to applications like GoDaddy Website Builder via provided APIs. If CRM integration is critical, you may need to explore custom solutions or alternative platforms.
• Mobile & Desktop Apps: As mentioned earlier, dedicated apps exist for iOS, Android, Windows, and macOS, allowing seamless cross‑device operations. You can also access your account via a web browser, though features may be more limited in browser view.

If your business relies heavily on integration with a CRM or helpdesk, you might find Unitel Voice’s limited integration options restrictive. Competitors like RingCentral, GoTo Connect, or Nextiva offer broader ecosystems and could be better suited for complex workflows.

Unitel Voice earns strong marks for customer support. The company offers:

• 24/7 USA‑Based Support: Staff are available around the clock via phone, email, and chat. Customers regularly describe support agents as patient and knowledgeable.
• Free Setup Assistance: New users can take advantage of a concierge setup service. A support specialist will help configure call flows, record greetings, and ensure your system is operating correctly.
• Help Centre & Tutorials: Unitel Voice provides detailed how‑to articles, tutorials, and business tips on its website. These resources cover everything from configuring ring groups to marketing tips for small businesses.
• Voice Talent Studio: As part of its service, Unitel Voice offers professional voice actors to record your greetings and prompts at no additional cost—something competitors often charge extra for.

This level of support is unusual at the price point and is a significant differentiator for budget‑conscious businesses that still expect attentive service.

When evaluating Unitel Voice, it helps to compare it with other leading cloud-based business phone systems. While Unitel Voice focuses on affordability, simplicity, and strong customer support, alternatives like Aircall, Nextiva, and RingCentral offer broader feature sets, deeper integrations, and more advanced call-center tools.

Unitel Voice vs Aircall vs Nextiva

Short Alternative Profiles

1. Aircall

Aircall is a modern, cloud-based phone system built for fast-moving sales and support teams. It offers a polished workspace, advanced call routing, AI Voice Agent, call summaries, and deep integrations with CRM and help-desk tools. It is more expensive than Unitel Voice but offers significantly more automation and scalability.

Choose Aircall if:
You want modern call center tools, CRM integrations, advanced routing, AI features, and a clean agent workspace.

2. Nextiva

Nextiva combines VoIP calling with CRM, team messaging, video, and internal collaboration tools. It is a better choice if you want an “all-in-one communication suite” rather than just a business phone system.

Choose Nextiva if:
You prefer unified communication (voice, SMS, collaboration, video) in a single subscription.

3. RingCentral

RingCentral is an enterprise-grade UCaaS platform with deep analytics, omnichannel contact center features, automations, and strong international calling options.

Choose RingCentral if:
Your business needs global calling, robust analytics, or enterprise scalability.

4. Grasshopper

Grasshopper is similar to Unitel Voice — simple, easy to set up, and focused on solopreneurs or very small teams. It lacks advanced features but is reliable and affordable.

Choose Grasshopper if:
You want a simple virtual phone system without extra tools.

5. OpenPhone

OpenPhone is popular among startups for its modern interface, SMS automation, shared inboxes, and strong team-collaboration tools.

Choose OpenPhone if:
You heavily rely on SMS/MMS, shared inboxes, and modern startup workflows.

Unitel Voice delivers on its promise of providing a professional, affordable phone system for entrepreneurs and small businesses. Its virtual PBX features, unlimited user plan, and emphasis on customer support make it an attractive choice for organizations that need to manage calls without investing in traditional hardware.

The platform’s key strengths lie in its straightforward pricing, easy setup, and generous feature set. The ability to separate personal and business calls, integrate faxing and voicemail to email, and access a live support team around the clock helps your business stay professional and responsive.

However, Unitel Voice isn’t perfect. Limited integrations, basic analytics, and the absence of video conferencing may be deal‑breakers for some. The user interface could benefit from a modern overhaul, and cancellation procedures might be more convenient. If your business requires seamless integration with CRM or other business software, consider alternatives like RingCentral or GoTo Connect.

Overall, Unitel Voice excels for entrepreneurs, startups, and small teams that priorities affordability, flexibility, and reliable voice communication. It provides the tools you need to build a professional presence and scale without breaking the bank. Evaluate your specific requirements and compare them against the features and pricing discussed here to determine whether Unitel Voice is the right fit for your organization.

1. What is Unitel Voice?
Unitel Voice is a virtual phone system that lets you run your business phone line over the internet. It provides toll‑free or local numbers, call routing, voicemail, faxing, and mobile and desktop apps so you can manage calls from anywhere.

2. How much does Unitel Voice cost?
Pricing starts at $9.99 per month for the Start‑Up plan. The Unlimited plan costs $24.99 per month and includes unlimited users and minutes. Office and Office‑Max plans offer collaboration tools and additional users for $29.99 and $69.99 per month respectively.

3. Do I need new hardware to use Unitel Voice?
No. Unitel Voice is cloud‑based and works with your existing smartphone, computer, or SIP‑compatible desk phone. There’s no hardware to install or maintain.

4. Can I keep my existing phone number?
Yes. Unitel Voice allows number porting, so you can transfer your current business number to its service. You can also choose a new local or toll‑free number during setup.

5. Does Unitel Voice offer video conferencing?
No. Unitel Voice focuses on voice, SMS, and fax communication. If you need integrated video meetings, you’ll need a separate service or consider a competitor that offers unified communications.

6. Is there a free trial?
Yes. Unitel Voice provides a 30‑day risk‑free trial that lets you test its features and call quality. You can cancel at any time during the trial without incurring charges.

7. What types of businesses benefit most from Unitel Voice?
Startups, micro‑businesses, remote teams, and professionals in legal, healthcare, real estate, and nonprofit sectors often find Unitel Voice suitable due to its affordability, flexibility, and secure communication.

8. Can I integrate Unitel Voice with my CRM?
Unitel Voice has limited native integrations. You may need to use third‑party middleware or custom APIs to connect it with your CRM. Businesses requiring deep CRM integration might explore alternatives like RingCentral or Nextiva.

9. How is customer support provided?
Customer support is available 24/7 via phone, email, and live chat. Unitel Voice also offers free setup assistance and professional voice recordings through its voice talent studio.

10. Are there cancellation fees?
No. Unitel Voice doesn’t lock you into long‑term contracts, and there are no cancellation fees. However, to cancel you must submit a request via chat or email rather than directly within the dashboard.

Unitel Voice Review

• 1Key Features of Unitel Voice
• 2Pros and Cons
• 3Pricing
• 4User Experience
• 5Integrations & Compatibility
• 6Customer Support
• 7Best Use Cases
• 8Alternatives & Competitors
• 9Conclusion
• 10Have more questions?